Frequently Asked Questions
Fleet management software for transportation and logistics companies
Discover and resolve your questions about how our fleet management software helps you centralize operations, optimize routes, and control your business in real time from a single dashboard.
General questions (operations and fleet)
In the Deiviator dashboard, you can view real-time tracking of each request on a live map. In addition, the driver app continuously updates trip progress, allowing you to see status changes such as “assigned,” “en route,” “in progress,” or “completed.”
Requests are managed from the Deiviator back office through a single centralized screen. Operators can view all requests, edit them, and assign them to available drivers or vehicles without switching views.
Yes. Requests can be edited from the dashboard, including changes to schedules, pickup or drop-off locations, and other relevant operational details.
Operators can manually assign vehicles to specific requests from the management dashboard, taking availability and operational criteria into account.
The Deiviator dashboard allows you to manage vehicle onboarding, deactivation, updates, and temporary suspensions through the fleet module.
Plans, pricing, and subscriptions
Each plan includes a different set of features, ranging from core tools to advanced capabilities such as process automation, external integrations, and artificial intelligence, depending on the selected tier.
Yes. Plans adapt to fleet size, number of users, and the required feature set, allowing you to scale up or down as your operations change.
Yes, you can change your plan at any time based on your company’s needs.
Yes. We offer a limited-time free trial with access to Deiviator’s core modules, so you can test the platform and determine whether it fits your real operational needs before subscribing.
Payments are processed securely through our payment gateways. Billing complies with Spanish and European Union regulations (VAT included when applicable), and all invoices can be downloaded directly from the user dashboard.
No. Our plans are transparent and do not include hidden fees. All costs are clearly specified before subscription.
Yes, you can cancel your subscription at any time. Your account will remain active until the end of the current billing period. If a minimum contract term applies, cancellation will be subject to the relevant contractual clauses depending on the reason for termination.
Integrations, support, and security
Yes. Deiviator offers API-based integrations with common industry systems, including ERP and invoicing solutions, CRM platforms, payment providers, mapping and routing services, as well as traffic and AI services.
Yes, all plans include technical support. Higher-tier plans provide priority support and access to specialized assistance.
Yes, we offer discounts for companies with larger teams or fleets. You can contact us to discuss your specific needs.
We apply industry-standard security measures, including data encryption in transit and at rest, access controls, and enhanced authentication mechanisms. Data processing complies with GDPR and applicable European regulations, and the infrastructure is hosted in secure environments within the European Union or with equivalent safeguards.
Why choose Deiviator?
All key processes—operations, fleet, drivers, requests, and external integrations—are managed from a single platform, eliminating duplication and unnecessary dependencies.
Operational process automation saves time on administrative tasks, reduces manual errors, and improves daily efficiency. Many companies consolidate processes that were previously handled across multiple tools or manually.
The platform is updated regularly with functional improvements, new capabilities, and security updates.
New features are prioritized based on real platform usage, industry needs, and direct customer feedback.
Greater operational visibility, fewer errors, reduced reliance on external tools, and faster decision-making based on centralized data.
The platform optimizes the use of mapping and routing services by adjusting integrations and reducing dependency on external providers based on actual operational needs.
FAQs by vertical
Taxi
Yes. Deiviator adapts to taxi operations, enabling the management of immediate and scheduled services, manual or assisted vehicle assignment, and real-time trip tracking.
Yes. Deiviator can coexist with your existing dispatch or call center, integrating as a fleet and service management system without replacing your current tools.
Yes. The platform allows you to differentiate service types (on-demand, scheduled, intercity, corporate, or public-sector services) from a single dashboard.
Yes. Drivers use an app designed for daily use, where they receive jobs, update statuses, and share their real-time location.
Yes. The system shows which vehicles are active, available, busy, or out of service, enabling more efficient assignment.
Yes. Deiviator scales from small fleets to cooperatives with dozens or hundreds of licenses.
Sales teams
Yes. Deiviator enables control of company vehicles, assignment to specific users, and tracking of business-related travel.
Yes. The platform supports route planning, trip visualization, and reduced downtime between visits.
Yes. It centralizes vehicle usage data and helps analyze trips to optimize expenses.
Yes. Deiviator supports different vehicle ownership models, including owned and leased fleets.
Yes. The platform helps track vehicle usage and distinguish business travel when required.
Towing and roadside assistance
Yes. Deiviator enables the management of service requests, assignment of available tow trucks, and real-time tracking of each job.
Yes. Using geolocation, the system supports assigning the closest or most suitable tow truck based on the service type.
Yes. Through integrations, Deiviator can connect with insurer or roadside assistance systems to exchange jobs, statuses, and operational data.
Yes. The platform supports multiple vehicle types and adapts assignment and tracking accordingly.
Yes. By centralizing alerts and vehicle location, response times are reduced and service quality improves.
Logistics and freight transportation
Yes. Deiviator supports route planning and tracking, service status control, and real-time visibility of vehicles during daily operations.
Yes. The platform supports heterogeneous fleets (vans, trucks, and specialized vehicles), adapting management to each vehicle’s characteristics.
Yes. Through APIs, Deiviator can integrate with existing ERP, logistics platforms, and internal tools.
Yes. It provides visibility into service status, incidents, and actual delivery times.
Yes. Deiviator adapts to urban delivery and last-mile scenarios, optimizing routing and tracking in high-density environments.
Minibus and school transportation
Yes. The platform supports recurring route planning, schedule control, and ongoing service management.
Yes. Deiviator enables the recording and monitoring of passenger attendance, improving control and traceability.
Yes. By centralizing service information, coordination and operational visibility are improved.
Yes. Managers can quickly modify routes or communicate incidents directly from the dashboard.
Yes. Deiviator is designed for recurring operations, supporting continuous service management throughout the school year or contract period.
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